Who We Are and How to Contact Us:

Abtoi.com is a site operated by the Association of British Travel Organisers to Italy (“ABTOI” or “we” or “us”).  ABTOI is an unincorporated non-profit making travel industry organisation.

Our main address is:  1 Princes Street, London W1B 2AY

To contact us:  info@abtoi.com or telephone: 020 8371 8540

Terms and Conditions of Use:

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

There are other terms that may apply to you:

These terms of use refer to the following additional terms, which also apply to your use of the site.

Our Privacy Policy:

This privacy notice will inform you as to how we collect, process and look after your personal data when you visit and use this website.  It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.

This privacy notice sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

ABTOI respect your privacy and is committed to protecting your personal data. The personal information you have provided will solely be used by ABTOI to advise you of new products, services and offers from ABTOI full members and associated members. We do not sell, trade or rent the personal details you have provided to us to any third party without your express consent.

If you have any questions regarding this or believe ABTOI has not adhered to such principles, please email the ABTOI office as soon as possible: info@abtoi.com we shall ensure all is done to answer or correct the problem.

Your data controller is ABTOI (Association of British Travel Organisers to Italy). You are entitled to a copy of your information held by us. If you would like to see this please ask us by contacting [info@abtoi.com].

How is your personal data collected?

We collect data from you in the following way:

  1.  An email address provided by you via the eNewsletter sign up form on the ABTOI website
  2. An email address and telephone number provided by you via the Holiday Enquiry form on the ABTOI website

Purposes for which we will use your personal data

Below is a description of all the ways we plan to use your personal data:

  1.  To distribute your holiday enquiry made on ABTOI’s website, to its members in order to respond direct to the email and contact telephone number provided by you for this purpose
  2.  To add your email address to our eNewsletter database to receive bi monthly updates from full ABTOI Members and Associate Members on special holiday discounts, new Italian holiday ideas and themed Italian holiday recommendations

What if I want to unsubscribe to your eNewsletter?

How will my data be used if I choose to subscribe to your eNewsletter?

We will send you the bi-monthly eNewsletter with special holiday discounts, new Italian holiday ideas and themed suggestions from some of the best UK operators to Italy. We take your privacy very seriously and will not divulge your personal data to any third party, with the exception of the provider of our email marketing software, which is essential in order to send you the email. Our provider also complies with the new regulations. You are welcome to change your mind at any time by clicking the ‘unsubscribe’ link in any of our eNewsletters or by email: info@abtoi.com. We will be very sad to see you go if you choose not to continue as a subscriber. You can view our strict Privacy Policy by going to our website: abtoi.com.

You are welcome to change your mind at any time by clicking the ‘unsubscribe’ link in any of our eNewsletters or by email: info@abtoi.com. We will be very sad to see you go if you choose not to continue as a subscriber.

Data Protection:

When you make an enquiry or sign up for our newsletter, information about you is collected. This refers to information such as your name and contact details. By giving us these details, you consent for these to be used as necessary in emailing the information you have requested and complying with legal requirements.  Should you NOT want to receive the information you have requested any more, please let us know by emailing info@abtoi.com. For more information – please refer to our ‘Privacy Statement’.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our Cookie Policy:

Cookies are used to enhance the user experience as they store an ID which then relates to in-memory or stored data, for example, a search session. We use cookies to help us identify how we can improve our site and experience to our customers.  We may also use this information to provide you with further information or offers relevant to your preferences, but will never pass on any information relating to our customers to third parties.  We do not store any personal information in the cookies themselves

You are entitled to opt-out of the use of these cookies at any time by going into the settings in your browser. For Internet Explorer this is under Tools/Internet Options/Privacy. Please be aware, however, that blocking cookies will result in a lack of functionality in certain areas of this website. For more information on how to manage cookies please visit:  www.aboutcookies.org

Third Party Users:

This site uses Google Analytics, a web analytics service provided by Google. Google utilises the data collected to track and examine the use of the ABTOI website, to make reports on activities conducted on the site and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. View Google’s privacy policy. We use Google Analytics for reporting on aggregated website usage and trends to understand how our website and product is performing. We collect no personally identifiable information (PII) through Google Analytics.

ABTOI members and third parties:

ABTOI is an unincorporated non-profit making travel industry organization.  It is not a regulatory body and has no regulatory powers or functions. Accordingly, although we have certain requirements of our members, we are not able to warrant the financial status or reliability of any of our members and therefore do not accept any liability of whatsoever nature (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss or damage (including without limitation any loss of profit or any indirect or consequential loss) suffered by any customer of a member from any cause whatsoever whensoever and howsoever arising.

How you may use information and material on this site:

The information contained on this site is for general guidance only and is not intended to amount to advice on which you should rely. You should neither act, nor refrain from action, on the basis of any such information. You should take appropriate professional advice on your particular circumstances. Any decisions based on information contained in the ABTOI web site are the sole responsibility of the visitor.

Please see the section headed “Our responsibility for loss or damage suffered by you” below for further information.

We are not responsible for the websites we link to

Through this site you may be able to link to other third party websites.  These links are provided for your information only. ABTOI endeavours to include links to organisations which will give satisfactory service to visitors, however ABTOI has no control over the nature and contents of those sites and shall have no liability whatsoever for any loss or damage suffered by any person in connection with third party sites. The inclusion of any such links does not imply a recommendation and should not be interpreted as approval by us of those linked website or information you may obtain from them.  We have no control over the contents of those sites or resources.

Uploading content to our site

Subject always to our prior authorisation, certain information and material may be uploaded to our site, such as member promotional offers.  All such information/material must be authorized by us for verification and approval prior to it becoming live on the website.

You will be liable to indemnify us for any breach of this provision.  This means you will be responsible for any loss or damage we suffer as a result of you uploading content without our prior authorisation in accordance with the process outlined above.

We have the right to remove any posting you make on our website.  We also have the right to disclose your identity to any third party who is claiming that any content uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

Do not rely on information on this site

The information on this website is provided by ABTOI as a service to the public and is intended to give a general overview of the work and services of ABTOI. Such information is provided for general information only on an ‘as is’ basis and without any representation, warranty or guarantee of any kind, either express or implied, including, but not limited to warranties as to merchantability, fitness for particular purpose or otherwise, or non-infringement of third party rights.

Whilst all reasonable efforts have been taken in production of the material and information on our website to ensure it is accurate and up to date, ABTOI makes no representations, warranties or guarantees, whether express or implied, that the content on this site is accurate, complete or up to date and shall not accept any liability to any person for any losses whatsoever whensoever and howsoever arising (including, but not limited to, loss of profit, indirect and consequential losses).

We may make changes to these terms

The information contained in this web site was accurate at the date of publishing. However the company reserves the right to introduce such modifications and changes of details, or updates to these terms of use or our website generally, as may be necessary at any time.  Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at the time.

To avoid any misunderstanding, interested parties should contact the company to confirm whether any material alterations have been made since the date of this web site.

We may suspend or withdraw our website

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.  We will try to give you reasonable notice or any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Copyright © ABTOI 2018. All rights reserved.

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it.  These works are protected by copyright laws and treaties around the world.  All such rights are reserved.

Visitors to this website may download, copy or transmit any portion of the material on our website for non-commercial purposes (personal use) only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of the content on our site must always be acknowledged. No part of this web site may be reproduced for commercial purposes without the express prior written permission of ABTOI and/or our licensors (as may be applicable).  If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Whether you are a consumer or a business user: 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Rules about linking to our site:

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact info@abtoi.com.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.