We were very pleased with our 1-day workshop: ABTOI Customer Care & Complaint Handling Skills.
Led by Floyd K. Ballantyne, this session was designed to give you a practical “mindset and tools” kit to deliver first-class service every single time.
What’s on the agenda?
✅ mastering expectation management to stop complaints before they start.
✅ a professional framework for managing angry clients with empathy and control.
✅ a strategic approach to problem-solving and closing the service gap.
✅ writing replies that sound like a person, not a computer.
Whether you’re looking to sharpen your own skills or empower your team, this session will provide the confidence to handle any situation and stay compliant with industry Codes of Conduct.
If you would like to register for this event, please submit your details here.
Please note, our events are only open to ABTOI members. If you would like to enquire about membership, click here.
If you would like to speak with the ABTOI team, please send us your details and one of our representatives will get back to you.
