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Communicating with Customers

11 June 2026

10:30

– 15:00

ENIT Offices, 1 Princes Street, London, W1B 2AY

As an Italy specialist, your expertise is your greatest asset—but you can’t be awake 24/7. That’s where smart automation comes in.

Join our upcoming ABTOI training session to learn how to turn your destination knowledge into an “always-on” customer experience. We’re showing you how to scale your personal touch without losing the human connection that defines your brand.

What we’ll cover:

The Hybrid model: what to automate vs. what to keep human.
The journey: building workflows from first inspiration to the post-trip “welcome home.”
Content strategy: using travel tips and local insights to drive repeat business.

Training is exclusively for ABTOI members.

Register for this event

If you would like to register for this event, please submit your details here.

Please note, our events are only open to ABTOI members. If you would like to enquire about membership, click here.

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